Returns & Exchanges
At JHPUSA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unworn and unwashed items. Simply ensure all original tags are attached and the items are in their original packaging to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original shipping box or a similar durable container, ensuring all original fashion tags and labels are included.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return for quality assurance, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing